Ordering takes a few minutes. The design takes care of itself.
Requests go through a service portal. You describe what you need; you get a design, the measurements and a price back, and nothing is printed until you confirm.
The portal lives at matt-reda.atlassian.net/servicedesk/customer/portal/1.
Raise a request
Open the portal, sign in with your e-mail and pick a request type. No Jira licence is needed. Your request gets a key like PRINT-12.
It's designed
The request moves to In Progress. If a measurement is missing you get a question first.
You get a quote
A comment arrives on the request and by e-mail with a 3D viewer file, renders, a measurement sheet and the price. The request is now Pending, waiting for you.
Confirm or change
Reply CONFIRM to go ahead. Anything else is read as a change: say what should be different and a revised quote comes back.
It's printed
The request goes back to In Progress while it's printed and checked, then to Done. Pick-up or delivery is arranged on the request.
Replies are read by a person.
“Looks good, but…” counts as a change, not a confirmation, and a CONFIRM that also asks a question gets an answer before anything is printed.
To Do: received. In Progress: being designed, or printed once you've confirmed. Pending: a quote is waiting for your reply. A cancelled request is closed as Done.
Pick the one that fits.
Describe a part you need and it's designed with you.
Something that doesn't exist yet: a case for a board, a bracket, a holder, a replacement part.
A part printed here broke, didn't fit, or needs a change.
Say what went wrong and give the earlier request's key (for example PRINT-12) if you have it.
You already have an STL, 3MF or STEP file.
Attach the file under Photos. You still get the measurements and a price before it's printed.
What to put where.
The more of this you give, the fewer questions come back. Measure with calipers if you have them, and say which sizes are exact and which are rough.
A short name for the part, like “wall mount for my router”.
What it holds, attaches to or protects, and where it lives (indoors, outdoors, near heat).
The measurements that matter, in millimetres: the object it holds, hole spacing, the gap it fits into.
How many copies.
PLA, PETG, TPU or ASA, or “Not sure” and one will be recommended.
Any, or a preference. Multi-colour prints can use up to four colours.
A date, if there is one.
Photos of the object with a ruler in shot. For “Print my file”, the model file goes here.
Anything else: how strong it must be, what it must not cover, a link to something similar.
Measure it, describe it, and we'll draw it.
Requests take a few minutes. You'll get the design and a price back before anything is printed.